Managed Apple IT support
Many of our clients want to know that their Apple technology is being carefully monitored by Mac experts for any potential problems that can arise. For that reason we offer our Managed Service Plans. Templeton will manage all of your IT services for a flat-rate fee so you can focus on running and growing your business.
We know one client's needs can be completely different from the next, so we offer custom packages for any business size or budget.
Never stress again about network or system failures, as our managed services include round-the-clock monitoring of your computers and network to help prevent problems before they happen. Downtime is costly. Let our Managed Services give you the peace of mind you expect.
You can rest easy when you put your IT support needs in our hands.
Call (212) 517-3001Send us a message
Onsite help
Yes, we come to you. For emergencies, Templeton can have a technician at your office the same day. When it can't wait, neither do we.
Downtime is costly. Some problems can't be fixed over a screen share, like a new hire with no working laptop on day one.
- Emergencies: a remote response within 1 hour, and onsite the same day in NYC.
- Based in Manhattan. Our office is at 500 7th Ave, 8th Floor, New York, NY 10018.
- Where we go onsite: New York, New Jersey and Connecticut.
Outside the tri-state area? Remote support, same direct line.
We support Mac offices anywhere in the US by phone, email, text, Slack and remote access, with the same direct line to a technician.
Who answers when you call? A technician, not a ticket queue
You will have access to our techs directly, not just a dispatch system.
- 11 technicians on our team.
- Support hours: 8am to 6pm.
- Monitoring: 24 hours a day.
What does it cost? A flat-rate monthly fee, set with you
Complete Support is billed as a flat-rate monthly fee, and we set the rate with you based on your office. Remote, phone and onsite support are included, so you're not watching an hourly meter. All of this for a fraction of the cost of a full-time support person.
- No minimum term. No long-term contract.
- Custom packages. Need something different? We'll build it with you.
Want a rate for your office? Let's talk.
Call (212) 517-3001Send us a message
Is this the right fit? Managed vs co-managed
If your company has Macs and has no full-time IT person, we can be your IT department.
If you already have an IT staff, we can back them up or supplement the Apple support they provide.
A good fit if:
- Your office runs mostly on Macs.
- You don't have an IT person, or someone handles IT on top of a different job.
- Your work stops when the computers stop. That's why it's worth having a technician who picks up the phone.
Already have IT staff? We back them up.
Hiring your own IT people doesn't have to mean starting over on Mac support. Whatever your size, if you have IT staff, we work alongside them and give them Mac expertise when they need it.
Managed Services
Part of our complete solution for your technology needs.
What's included in managed Apple IT support
Complete Support covers the day-to-day IT work for every Mac in your office: help when something breaks, upkeep, security, backup and vendor management.
Help
- Unlimited remote support
- Unlimited phone and email support
- Onsite support as needed
- Dedicated Slack support channel
- Unlimited advice and consultation
Upkeep
- Round-the-clock monitoring of your computers and network, to help prevent problems before they happen
- Software updates and patches
- User account and password management
- iOS device management for company iPhones and iPads
Security
- Virus, malware and spyware protection
- Security updates and monitoring
- Encryption management
- Dark web monitoring and alerting
- A full cyber security assessment
- Phishing simulations to train your staff
Backup and vendors
- Unlimited cloud backup
- Vendor management. Why fight with the copier guy? We deal with your internet provider, phone company and other tech vendors for you.
Monitoring runs around the clock. That means software watching your systems, not people answering the phone at 3 AM.
How onboarding works
You talk to us first, then our team does the setup work, with help from one person at your company.
You call or message us.
Tell us about your team, your Macs and what's not working.
Review.
We go over the specifics and details of your office.
Our team handles onboarding.
We do the work in-house, with guidance from a contact at your company.
Since 1998: who we've worked with
We've supported businesses on Apple since 1998, and Mac support is our primary business. From our home base in New York, we've worked with clients in New York, Los Angeles and London, in real estate, legal, architecture, advertising, fashion, film production, non-profit and finance. We've worked with Fortune 100 and Fortune 500 clients. See our clients →
Frequently asked questions
What is managed Apple IT support?
Managed Apple IT support means an outside team runs IT for your Macs and other Apple devices for a flat-rate monthly fee. At Templeton, Complete Support covers help by phone, email, Slack and onsite, plus monitoring, updates, security, backup and vendor management.
How much does managed Mac IT support cost?
Complete Support is billed as a flat-rate monthly fee, and we set the rate with you. Remote, phone and onsite support are included, and we also offer custom packages. Call us at (212) 517-3001 and we'll talk it through.
Is there a long-term contract?
No. There's no minimum term.
Do you offer same-day onsite support in NYC?
Yes, for emergencies. We can have a technician at your NYC office the same day. Our office is at 500 7th Ave in Manhattan, and onsite visits cover New York, New Jersey and Connecticut.
Do you support companies outside New York?
Yes. We support Mac offices anywhere in the US remotely, by phone, email, text, Slack and remote access. Onsite visits cover New York, New Jersey and Connecticut.
How fast do you respond in an emergency?
Emergencies get a remote response within 1 hour. Same-day onsite is available in NYC, and onsite visits cover New York, New Jersey and Connecticut.
What are your support hours?
Our technicians are available 8am to 6pm, and monitoring runs 24 hours a day.
Who answers when we call?
A Mac technician. We don't use a dispatch service or a ticketing system, so your calls and emails go straight to one of our 11 technicians, who can fix the problem.
Do you manage iPhones and iPads?
Yes. iOS device management for company iPhones and iPads is part of Complete Support.
We already have an IT person. Can you still help?
Yes. We work alongside in-house IT staff and give them the Mac expertise they need, when they need it.
Exploring AI for your business? Our sister division, Templeton Group AI, handles AI adoption and consulting.
The Templeton Group: NYC Apple IT support since 1998 | 500 7th Ave, 8th Floor, New York, NY 10018 | (212) 517-3001
The Templeton Group is a Templeton Technologies company.